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ABQ 311 Citizen Contact Center - Reduced Operating Hours

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ABQ 311 Citizen Contact Center - Reduced Operating Hours

Post  Admin on Fri Apr 23, 2010 3:51 pm

The Richard J. Berry Administration announced on April 22, 2010, the 311 Citizen Contact Center will change its operating hours beginning Friday, April 23, 2010.

"This is a way that we can save taxpayer dollars without disrupting the high level of service our residents have come to expect," Mayor Berry said. "Our 311 system is a model of customer service for cities all around the nation. I'm proud to say it will continue to be a role model."

New Hours

New 311 operating hours are as follows:

  • Monday – Saturday: 6 a.m. - 9 p.m.
  • Sunday - 9 a.m. – 6 p.m.
    (Transportation and animal control calls only)

Little Impact on Residents

The Berry Administration is pleased to see this efficiency will have little impact on residents. A thorough examination of the 311 Citizen Call Center revealed only two percent of calls needing City service came during hours after 9 p.m. The change in hours alone will result in a half a million dollar savings for this division in the next year.

Emergency calls should continue to funnel into 911. Calls for city services such as bus route information, graffiti removal, garbage pickup, or pool/community center hours must be called in during operating hours. The City of Albuquerque also encourages citizens to utilize the City website, which has information available 24 hours a day, seven days a week on City services.


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