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Tips for Calling 911 - from APD

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Tips for Calling 911 - from APD

Post  Admin on Thu Sep 15, 2016 7:48 am

Tips for calling 911

  • When you dial 911, the system directs your call to a public safety dispatch center. These public safety dispatch centers are operated by your local
    police, fire or sheriff's department and staffed by highly trained personnel.

  • It is important that you stay on the line and tell the 911 personnel what help is needed and where it is needed.

  • 911 personnel are trained to ask you questions that are helpful in determining which agency (Fire, Police, Sherriff) should respond and how quickly. By answering these questions, you are helping them provide the best possible response.

  • There are no charges for dialing 911 to request assistance, but there may be charges for services provided, such as ambulance transportation. Those
    charges could result regardless of the number dialed.

  • If you have a cellular phone, you can dial 911 and your call will be answered by 911 personnel. There is no charge for a 911 call from a cellular phone.

  • If it is not a life-threatening emergency, look up the seven digit number for the agency in the phone book. In the city of Albuquerque the number is 242-COPS (2677).

  • All police, fire and emergency medical services will respond to your needs as quickly as possible. If these agencies are busy, a response will be provided
    in the order of urgency.

How to Make an Emergency Call to 911

• Stay calm. Don't get excited. Take a deep breath.
• Dial 911 right away. Don't wait for someone else to call.
• Tell the person who answers the phone exactly what is wrong.
• Tell them the exact address where help is needed. Be sure to give the FULL address, including any apartment number, suite number, space number, etc.
• Tell them the phone number you are calling from. If you are not at the same address as the emergency, tell them the address where you are.
• Tell them your name.
• DO NOT HANG UP until the person on the phone tells you to do so. They may need to ask you more questions to help the fire, police or ambulance find you.


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